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Frequently Asked Questions

General:

What is Twinity?

Twinity is a Massively Multiplayer Online Virtual World. A virtual world that brings the dream of "virtual reality" back to life - a place bursting with real people and real experiences. Twinity is not an exercise in digital escapism. Instead, think of it as the virtual extension of your real life. Even your avatar will look pretty familiar.

Is Twinity free?

Access to the Twinity beta is currently free. In the future, subscriptions and premium features may be introduced that may require fees.

Where can I download Twinity?

You can download Twinity at de, pages, faq, www_twinity_com. Log in and click on "Downloads".

What are the requirements for my computer?

Twinity is a PC-only application requiring a download. The system requirements are:

  • Microsoft Windows XP or Vista
  • 400 MB hard disk space
  • 512 MB RAM
  • A high-speed Internet connection
  • Microsoft .NET Framework and Microsoft DirectX 9.0c
  • Nvidia 5200 series / ATI X700 series or faster graphics card

Twinity may work with slower computers, but the experience may not be as enjoyable, and Metaversum can only provide limited support for such hardware configurations.

Can I connect to Twinity if I'm behind a firewall?

This will depend on the firewall's configuration. If you have problems connecting to Twinity, please try opening up the following ports:

  • login1.twinity.com:20013 udp
  • login1.twinity.com:5222 tcp
  • login1.twinity.com:30000 udp
  • login1.twinity.com:31333 udp
  • login1.twinity.com:8000 udp
  • login2.twinity.com:3000 tcp
  • login2.twinity.com:3007 tcp
  • base1.twinity.com:32768-61000 udp
  • cell1.twinity.com:32768-61000 udp

Are all countries available in Twinity?

Eventually all countries may be represented in Twinity, but in the beginning Twinity is limited to only a few countries.

How can I give you feedback and comments?

We would love to hear about what you think of our service and ways of improving it. You can contact us by sending us an email at de, pages, faq, support_twinity_com or by clicking the "Send Feedback" button, which is located on the top right corner inside Twinity.

My account:

How can I create or modify my avatar?

When you sign up for Twinity, an avatar is automatically created for you. After logging into Twinity, choose a location where you want to go and then you will see your default avatar. If you want to modify it, you can click on "Me" at the bottom, then click on "Avatar" and choose if you want to have a male or a female avatar.

You can change your avatar's appearance by clicking on "Face", "Skin details", "Facial hair" or "Body" and change your avatar's clothing by clicking the icon that resembles a clothes hanger.

Where can I join Twinity?

You can create a Twinity account by going to de, pages, faq, www_twinity_com and clicking the "Sign-up" button. In our current closed beta, you will then need to wait for an invitation to get access to Twinity.

How is my privacy protected?

A group of highly qualified developers are constantly making sure that Twinity remains a safe and highly enjoyable experience. Twinity uses industry-leading firewalls, and all passwords are encrypted for a high level of security.

How can I cancel my Twinity account?

While we are in our beta phase, only Twinity administrators will be able to delete Twinity member accounts. If for any reason you are not satisfied with Twinity and would like to cancel your membership, then please send us a short email at de, pages, faq, support_twinity_com telling us to delete your account and we will delete it.

Can my profile be viewed in Twinity?

Yes it can. To view a profile in Twinity, right-click on an avatar and choose the "View User Information" option.

The virtual world:

What can I do in Twinity?

You can explore different locations, meet new people, pimp your avatar and apartment, and generally have fun!

How do I navigate between locations in Twinity?

After logging into Twinity, you will see the Lobby page. Here you can click on a country, and you will see a list of places that you can check out in that particular country.

How can I meet other people in Twinity?

The best way is go to the lobby and enter a popular Location. You see if there are people in Locations by looking at the "Online" column in the lobby. You can click the column header to sort the location list according to the number of people currently online in those locations.

How can I chat with other Twinity members?

You can type messages in Twinity by simply typing on your keyboard. Once you start typing, a small bubble will appear over your avatar's head. In the bubble you can see your message and send it by pressing Enter. You can make the chat-bubble disappear by simply pressing the Esc button.

Does Twinity support voice chat?

Yes Twinity supports voice chat. Press "Ctrl + p" to start a voice chat, once you are in a Location.

Can I walk faster in Twinity?

To make your avatar walk faster, hold the arrow key and the shift key simultaneously.

Can I sit?

Yes, you can.  First, place or find a chair, right-click on it and choose "Sit down"

How can I change the camera view? 

Just click and hold down the right mouse-button and then move the mouse as you wish. The angle of your camera view also defines the direction your avatar will walk when you use the up arrow key.

Can I change my mood in Twinity?

Yes, you can express your daily mood by clicking on "Actions" towards the right in the toolbar. You will see a drop-down menu at the top of the panel where you will find some different moods like "relaxed" or "optimist".

My apartment:

How can I create my apartment?

During the Twinity beta, everyone create a new apartment. Just go to the Lobby and click "Create". You can then choose the style of your apartment and the furniture in it. You can also write your apartments name and a short description about it.

How do I add furniture to my apartment?

Right-click on the floor or a wall and a pop-up menu will appear. Choose the "Place Object" option and select the desired item from the library.

Does it cost to add furniture or change clothes?

You start with 1,000 Globals in your Wallet. Each piece of furniture, virtual item or article of clothing you add will cost you 10 globals.

Can I restrict access to my apartment to other users?

Yes, just go to the Lobby and choose the Manage tab above the Location preview. There you can add or remove people from your permission list.

Where can I see a list of other members' apartments?

You can view a list of other members' apartments in the Lobby.

How can I enter other apartments?

You will see a list of all the apartments in the Lobby. Go to a country in the lobby and a list of places will be shown to you at the bottom of the screen.

If you click on a Location, you will see a short description of it, including a picture on the right. The description will tell you if the place is an apartment or not, and also whether it is open to public access or only by invitation.

The lobby:

How do I sort the Locations by name or popularity?

Once you are in the Lobby, you can sort the places according to Rating, Number of members online, City and Country. You can also sort the places according to Apartment/Club or Public Place. Just click the column header to sort the Location list.

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